Effective Date: 25/08/2025
Last Updated: 25/08/2025
Villa Luxury Letting ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, make a booking, or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full name
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Contact details (phone number, email address, postal address)
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Payment information (processed securely via third-party payment providers)
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Identification documents (if required for booking verification)
b. Booking Information
c. Technical Information
2. How We Collect Your Information
We collect information when:
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You book directly through our website
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You book via third-party platforms (Airbnb, Vrbo, Booking.com)
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You contact us by phone, email, or social media
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You subscribe to marketing updates
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You use our website (via cookies and analytics)
3. How We Use Your Information
We use your information to:
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Process and manage your booking
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Communicate with you before, during, and after your stay
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Personalise your experience and handle requests
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Improve our website and services
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Send marketing updates (only with your consent)
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Comply with legal and regulatory obligations
4. Sharing Your Information
We may share your data with:
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Third-party booking platforms (Airbnb, Vrbo, Booking.com)
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Service providers (payment processors, cleaners, maintenance staff)
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Law enforcement or regulators when required by law
We will never sell your personal information.
5. Data Storage and Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access. Data is stored securely in access-controlled systems, with encryption where applicable.
6. Cookies and Tracking
We use cookies to enhance browsing, analyse site traffic, and tailor advertisements. You can adjust cookie settings in your browser, but some features may not work if disabled.
7. Marketing Communications
If you opt-in, we may send property updates and offers. You can unsubscribe anytime via the link in our emails or by contacting us directly.
8. Access and Correction
You can request access to or correction of your personal data at any time by contacting us.
9. International Data Transfers
If you are outside Australia, your information may be transferred and stored in Australia where our servers are located.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always appear on our website.
11. Contact Us
For questions or concerns about your privacy, please contact us:
